Find and resolve common issues

I cannot sign in

Use the same Apple or Google identity you used to create the account. An Apple private relay address may differ from your usual email address. Complete the provider's sign-in prompt and check your connection before trying again.

ReviewFlare uses provider sign-in. Password recovery is handled by Apple or Google, through that provider's official account recovery process.

An invitation did not arrive

Check the email address, invitation status, scheduled time, and recipient preferences. Ask the recipient to check spam or junk folders. Delivery can be delayed or rejected by the recipient's email provider.

Avoid repeatedly pressing send. If the provider's outcome is unknown, contact support so delivery can be reconciled before retrying. Include the job reference and approximate time, without sending the customer's full feedback.

A scheduled invitation remains after archiving a job

This is expected. Archiving or deleting a job must not selectively stop public review invitations. The original invitation policy still applies. Use the privacy process for a valid objection or erasure request.

A review destination is missing

Open the destination settings and check that the destination is connected, configured, and published. Verify the destination's current invitation rules. A destination may need its own supported invitation mechanism; do not replace it with an unsupported redirect.

Pro access is missing

Confirm the ReviewFlare account and purchase channel. For an App Store purchase, try Restore purchases from subscription settings using the original Apple account. See subscriptions and billing.

Contact support

Email [email protected] with the screen, action, approximate time, and any visible error. Never include passwords, card details, API keys, or an unnecessary export of customer records.